Why doesn't iTunes see the iPad? iTunes does not see iPhone or iPad: problem solution. Video tutorial: How to update drivers if iTunes does not detect the device and its contents

Apple devices are famous for their reliability, but even with them glitches happen. Often, problems with contact between the iTunes program and the device are due to program failures. Much less often, failures occur due to problems with the operating system or hardware components of the devices. What to do if iTunes doesn't see iPod shuffle? To begin with, don’t worry, you can solve the problem yourself.

There are several ways to fix this problem. It is better to start with the simplest methods. If, after trying all methods, the recognition problem remains, contact an authorized service center for diagnostics.

Driver update

Open the Start menu and click on the Control Panel tab. In the workspace that opens, look for an icon called “device manager.” Open it. In the list provided, you need to find the “USB controllers” attachment and expand it. This is done by clicking the “down arrow” in front of the name. The expanded list should display a driver whose name contains the word “Apple” (Apple Mobile Device USB Driver).

If you do not find drivers with this name, then expand the “portable devices” tab in the same window. Your gadget should appear in this list. Right-click on it and select “update drivers” from the context menu. The search for drivers will automatically start. When they are found, they will also be installed automatically. After the update process is completed, the device driver will appear in the “USB controllers” tab. iTunes will immediately notify you that the device is connected.

iTunes and OS updates

Unknown errors or errors with “0xE” in the name may appear when you connect your iPod. This indicates that the device cannot be recognized by the program. Check for updates for the program and operating system you are using. If updates are found, install them. After that, connect the device and check that it is turned on. On the message “trust this PC” you need to click “trust”.

USB

A recognition error may occur due to additional devices connected to the computer. If there are any, turn them all off. Leave only the Apple gadget. If this does not help, try connecting the device via a different USB connector. Try connecting through all available ports. Reboot. And try connecting again.

If the methods do not work

If the methods described above do not solve the problem, check the functionality of the device by connecting it to another computer. If it connects and is recognized by another computer, then most likely there is a problem with iTunes. It must be completely removed from the PC using a special utility. This is necessary so that there are no files left from it. Then install the latest current version.

If the gadget is not recognized on another computer, there is most likely a problem. In order to determine and correct it, you must contact an authorized service center for diagnosis and repair.

As an iOS user, you probably already know why such a thing as Apple Mobile Device USB Driver is important for your iPhone/iPad/iPod. When you connect an iOS device to your computer, Windows automatically installs this driver on the system so that you can easily connect and transfer files and data in the future.

However, sometimes things can go wrong and you will have problems with it. For example, some users who installed the Apple Mobile Device USB Driver on the system still cannot connect their iPhone/iPad/iPod to the computer. In this case, iTunes cannot recognize the connected device, and a message will appear in the system indicating the need to update the Apple Mobile Device USB Driver.

Let's look at the methods by which you can fix problems with these Apple drivers.

Solving problems with Apple Mobile Device USB Driver

Find Apple Mobile Device USB Driver

If iTunes cannot recognize your iPhone/iPad/iPod after you connect it to your computer, then you need to make sure that you have the latest version of this program installed on your system and that your device is turned on. Then you need to find the Apple Mobile Device USB Driver on your computer. How to do it? We will now look at this for all versions of Windows operating systems.

Windows 10

Click on the Search bar in the lower left corner of your screen, and then type “Device Manager” and press Enter. Open the “USB Controllers” drop-down item, where the Apple Mobile Device USB Driver will be located.

Windows 8

Right-click Start and select Device Manager. As in the previous paragraph, open the “USB Controllers” list and find the required driver there.

Windows 7

Go to “Start→Control Panel→System and Security→Device Manager.” As in the two previous paragraphs, you will find the driver from Apple in the “USB Controllers” list.

Attention: You will only be able to detect the Apple Mobile Device USB Driver if an Apple device is connected to your computer.

Update Apple Mobile Device USB Driver

Considering that you should already be in Device Manager, do the following:

Restart Apple Mobile Device Service to activate Apple Mobile Device USB Driver

After updating the Apple Mobile Device USB Driver, try connecting your iPhone/iPad/iPod to your computer and see if iTunes can detect it. If the situation remains unresolved and you were still unable to connect Apple equipment to the system, then let's try to restart the Apple Mobile Device Service. Restarting this service may fix the driver not working issue.

• Click Windows+R.
• Enter services.msc and press Enter.
• Click on Apple Mobile Device Service twice.
• Click on the startup type drop-down menu and select Automatic.
• Then click on the “Stop” button and then click on the “Run” button.
• Close the window and restart your computer.

Try connecting your Apple device to your computer again and see if iTunes can detect your iPhone/iPad/iPod.

The note: Before you go into Services, make sure you close iTunes and disconnect your Apple device from your computer. Also be sure to update your iTunes to the latest version.

Found a typo? Select the text and press Ctrl + Enter

If the device is not recognized when you connect your iPhone to a computer or laptop, then the problem is most likely caused by incorrect software settings. Most often, it is enough to update the drivers and return the main configurations to the default settings.

An iPhone (or other Apple device) synchronization problem may be caused by a malfunction of the computer or the device itself. Therefore, to eliminate the error, it is important to correctly determine the cause of its occurrence. Why iTunes doesn't see iPhone:

1. It is necessary to update drivers and other official software.
2. The Apple Mobile Device service has crashed.
3. The computer does not have permission or the iPhone is locked.
4. You need to update the iOS version on your smartphone.
5. An “old” or incompatible version of iTunes is installed on the computer.

Depending on this, the ways to solve the problem will differ. Let's look at them in order from the most popular.

Component malfunction

If the device is not recognized, then it would be a good idea to check the functionality of the computer hardware. In some cases, the iPhone is not visible in iTunes for the following reasons:

1. The USB port on your iPhone is broken or clogged. Then the device will not charge and be recognized by other PCs and Macs.
2. The USB port is faulty. Connect your iPhone to a nearby port or check its functionality using another device.
3. A non-original USB cable is used. To synchronize data, choose only Apple branded cords.

If the reason is indeed faulty ports or cables, then problems with synchronization may also arise when connecting other mobile devices or flash drives to the PC.

Problems on iPhone

Sometimes a mobile device does not appear in iTunes due to system errors on the iPhone itself. Then to eliminate them, it is recommended to perform the following steps:

1. Through the Settings menu, check for updates for iOS.
2. If, when you connect your iPhone, the message “Trust this device” appears on the screen, then unlock your smartphone and confirm the action.
3. If, after connecting, error 0xe8000015 appears in iTunes, then you need to reflash your iPhone.
4. Launch recovery mode through iTunes using another computer (if there are system errors, the program itself will prompt you to start the recovery procedure).

If no errors appear when connecting other Apple devices to a PC or Mac, then most likely the problem is with the iPhone. Then to fix the problem you need to update the software on your smartphone.

iTunes Update

If the iPhone is recognized by the computer (appears in the list of available ones), but is not displayed in iTunes or displays an error (with code 0xE), then try updating the program. For this:

1. Disconnect your iPhone and other mobile devices from your computer.
2. For PC with operating system Windows system 10, 8 or 7, launch iTunes and from the Help menu select Check for Updates.
3. For a Mac running OS X, launch the App Store. Click on the "Update" button to check for new versions for applications and OS.
4. If a more recent version of iTunes is available for your computer, then confirm its download.

If the updates are not downloaded or another error appears during the process, then reinstall iTunes. To do this, completely uninstall the software from your computer and download the distribution kit from the official Apple website.

Reinstalling the driver on Windows

To properly synchronize your iPhone with your computer, you need the Apple Mobile Device USB Driver. If it was damaged or accidentally deleted, the smartphone will not sync with iTunes.

1. Disconnect and reconnect your iPhone to your computer via USB.
2. If the iTunes program window automatically appears on your PC, close it and end all associated processes through the task manager.
3. Open your system drive (the one on which Windows is installed) and go to “ProgramFiles”. Here, find "Common Files" - "Apple" - "Mobile Device Support".
4. Open the “Drivers” folder and in the file “usbaapl.inf” or “usbaapl64.inf” (for 64-bit systems) call the context menu. In the list that appears, click “Install”.
5. Wait until the operation is completed and disconnect the iPhone.

After this, be sure to restart your PC and try to sync your device to see if it shows up in iTunes.

Reinstalling the driver on Mac

For normal iPhone work with iTunes and more software You must use drivers only from the official manufacturer. To check for them on Mac, do the following:

1. Launch the Apple menu. To do this, press and hold the Option button.
2. In the window that appears, select “System Information” or “System Report” (names may vary depending on the version of OS X).
3. Go to the “Hardware” - “USB” block. On the right side of the window, find and click on the desired iPhone (if you use several Apple devices).
4. The information available to it will be displayed at the bottom of the window. Find and remove third-party software.

After that, restart your computer and check if the device is visible in iTunes. If this does not resolve the error, then the problem is most likely caused by the device.

Restarting the service

If a “fresh” version of the Apple mobile driver is installed on your computer, but iTunes still does not recognize the smartphone, then most likely the service has failed. What to do to get the software working again:

1. Disconnect all mobile devices from your computer and turn off iTunes.
2. From the Start menu, launch Control Panel and select Administrative Tools from the list of available components.
3. Open the Services folder and find "Apple Mobile Device" here. To make your search easier, sort by name.
4. Double-click on the found item and on the “General” tab select “Stop.” Wait until the status changes to Stopped.
5. After that, start the services again so that the status changes to “Running”.
6. Additionally, make sure that next to the “Startup type” item is “Automatic”.
7. Click "Ok" and close "Services".

After updating the Apple Mobile Device status, restart your computer and try connecting your iPhone. The device will appear in iTunes.

Driver update

If after these steps the smartphone is still not recognized or iTunes has stopped seeing the iPhone again, then you can check the functionality of the driver through the device manager on Windows.

1. Open Device Manager. To do this, enter the name of the service in the Start menu or use the command “devmgmt.msc” in the Run system utility.
2. In the list that opens, go to the “USB Controllers” section. A list of available drivers will open.
3. Find "Apple Mobile Device USB Driver" here. If there is an icon next to it in the form of an arrow, exclamation mark or question mark, then update the driver yourself, in normal mode. To do this, right-click on its name and select “Update configuration” from the drop-down list.

If Windows writes that the computer already has the latest version of the Apple Mobile Device USB Driver or “Unknown device” is displayed in the list, then try connecting the iPhone via a different cord or to a nearby USB port. Check if the problem persists with another PC or Mac.

Complete reinstallation on Mac OS X

Sometimes the best way to fix an error on Mac devices is to comprehensively reinstall iTunes and drivers. Procedure:

1. Disconnect your iPhone from your Mac and close other apps. From the Dock launcher, move the iTunes icon to the Trash.
2. Open the Libraries menu and find the associated iTunes folder here. Move it to the trash.
3. Go to “System” - “Libraries” - “Extension”. Here, find and delete the AppleMobileDevice.kext file.
4. Go to "Libraries" - "Receipts". Here, find and remove the AppleMobileDeviceSupport.pkg package.
5. Empty the Trash and restart your computer.
6. Check to see if the files have been recovered and repeat the procedure if necessary.

After that, download latest version iTunes from the official Apple website or through the store Apps Store. Install the software and connect the device. The iPhone will appear in the list of available ones.

Most often, for the iPhone to start appearing in the list of iTunes devices, it is enough to restart the computer or reconnect the smartphone. Sometimes a synchronization error occurs due to a mismatch between the software versions of the device and the PC or Mac. Then to fix it you need to update the drivers.

Readers often contact us with various questions about solving any problems related to mobile devices and software. One of the most popular: “ iTunes doesn't see iPhone, what should I do?".

You can find a working way out of this situation on the Internet, but you have to make your way through mountains of various information. In this article we decided to combine everything possible ways solutions and figure out why, after all, “iTunes does not see the iPhone.”

iTunes often scares iPhone, iPad and iPod Touch users. The program seems confusing, complex and extremely inconvenient. It also throws out various pearls. Either the music is not synchronized correctly, or the applications have disappeared somewhere, or even iTunes cannot detect the iPhone (iPad or iPod Touch).

There is no need to despair (and switch to Android), there will always be solutions to the problem. If iTunes does not see the iPhone, check its functionality:

• Software. Reinstall iTunes by downloading the latest version from here.
• Cables. Try using a different cable.
• Computer. iTunes does not see iPhone due to a malfunction of the Apple Mobile Device. Another computer may help resolve the problem.
• USB ports. Often the problem lies in the USB port. Try using the connector on the back of the system unit.

If all standard methods do not help, then it’s time to take on the heavy artillery.

Doesn't see because he doesn't trust

iPhone or iPad are completely self-sufficient, stand-alone devices, but they still have to be connected to a computer from time to time to transfer large amounts of data, install software, etc. In this case, sometimes a device synchronization problem arises, which can often be solved using the methods described below.

ON THIS TOPIC:“Trust this computer?” on iPhone and iPad - what is this message and why does it appear?

How to “reset trust” of iPhone or iPad to all previously connected computers.

We will talk about trusted computers, or rather, those installed on them. operating systems. When connecting an iPhone or iPad to a new computer for the first time (or after reinstalling the OS on an old one), the user receives the request “Trust this computer?” and must answer yes to access settings and content on your mobile device.

If you reject the request, then a synchronization problem may arise in the future., and to solve it you will need to use the instructions below.

So, to get a second request and “start trusting” your Mac computer, you need to select “Go -> Go to Folder” from the command line menu (or use the keyboard shortcut “⌘Cmd + ⇧Shift + G”),

and then go to /var/db/lockdown and delete all certificates in this directory.

On Windows XP, 7, 8, 10

In the case of Windows OS, you will also need to delete the contents of the Lockdown directory. To do this, you will need to enable the display of hidden folders and files (Start -> Control Panel -> Folder Options),

and then go to C:ProgramDataAppleLockdown (for Windows 7, 8, 10) or C:Documents and SettingsAll UsersApplication DataAppleLockdown (Windows XP).

If deleting certificates from a Windows PC does not solve the problem, you will have to use a more complex method:

1. Right-click on the “Computer” shortcut, select “Properties” and find “Device Manager”;

2. In the "USB Controllers" section, right-click to open the context menu of the "Apple Mobile Device USB Driver" item and click "Update drivers...";

4. In the window that appears, click “Browse” and go to the C:Program FilesCommon FilesAppleMobile Device SupportDrivers directory, where we are interested in the file called “usbaapl”, which we need to install.

If none of the methods described above helped solve the problem, then the cause probably does not lie in obtaining a trusted status for this computer. Try this:

iTunes doesn't see iPhone or other Apple device in Microsoft Windows XP

1 . Close iTunes after disconnecting your device;
2 . Go to Start -> Execute and enter in the window that appears services.msc or open Services In chapter Administration Control panels;
3 . Find an item Apple Mobile Device and in the next window click on Stop;
4 . After stopping in the same window, click on Launch;
5 . After restarting the service, iTunes will be ready to work with your device.

iTunes does not recognize iPhone, iPad or iPod Touch in Microsoft Windows Vista or Windows 7

1 . In Device Manager, right-click your Apple iPhone ( Apple iPad or Apple iPod) and select Update driver in the context menu.
2 . Select " Search for drivers on this computer».
3 . Select " Select a driver from the list of already installed drivers».
4 . Click the button Install from disk" (If the button " Install from disk" is not available, select a device category, for example " Mobile phone " or " Memory device" (if available), and click the " button Further" Then a button will appear Install from disk».)
5 . In the dialog box " Installation from disk» click the « button Review».
6 . Navigate to the C:Program FilesCommon FilesAppleMobile Device SupportDrivers folder.
7 . Double-click the usbaapl. (In 64-bit Windows versions this file is called usbaapl64. If the usbaapl64 file is not in the specified folder or the Drivers folder does not exist, look for it in the C:Program Files (x86)Common FilesAppleMobile Device SupportDrivers folder instead).
8 . Click the button OK" in the dialog box " Installation from disk».
9. Click the button Further" and complete the driver installation procedure. Open iTunes to make sure your device is recognized correctly.

iTunes doesn't see iPhone or other Apple device on Mac OS X

1 . Disconnect the device from the computer after closing it in iTunes;
2 . Open a standard file manager Finder and move to Cart the following elements:
2.1 The folder with the iTunes program (you can find it by going to Programs);
2.2 iTunes shortcut from launcher;
2.3 File AppleMobileDevice.kext(you can find it in Finder(tab Transition -> Go to folder) System -> Libraries -> Extension);
2.4 File AppleMobileDeviceSupport.pkg(you can find it in Libraries -> Receipts);
3 . Restart your computer;
4 . Remove content Baskets and restart your computer again;
5 . Download the latest version of iTunes for Mac (link at bottom of page);
6 . Connect your device and use working iTunes.

So, in a few simple steps, you will get rid of the “iTunes does not see iPhone” problem, of course, if you followed the instructions correctly.

Based on materials from yablyk

We all sometimes connect iOS devices to our computer to download movies and videos, transfer music and photos, create backups, and so on. However, there are often cases when the iTunes application on Windows and OS X simply “does not see” the connected iPhone or iPad. What to do in such a situation?

Why doesn't iTunes see iPhone?

Usually, when you notice that iTunes cannot detect an iPhone (iPad or iPod Touch), there are several reasons for this problem, which we will discuss below:

Reason 1: Damaged or non-original USB cable

The most common problem that occurs due to the use of a damaged or non-original one. Try using a different cable.

Reason 2: Devices don't trust each other

After connecting the gadget to the computer, the message “Trust this computer?” will appear on the device screen, and you must answer it in the affirmative in order to access the settings and content on the mobile device.

Reason 3. Incorrect operation of the computer or gadget

First, try force restarting your iPhone (usually solves 90% of all problems with the device) and restarting your computer. I think you can figure out the latter yourself, but for a hard reboot, hold down the Home button and the power button until the “apple apple” appears on the screen.

Pircina 4. iTunes crashes

Update iTunes and iOS to the latest version. Usually the application on the computer itself notifies you about this, but it doesn’t hurt to check again. Or you will need to completely remove iTunes from your computer, as well as other Apple products installed on your computer.

Reason 5. Apple device malfunctions

In this case, you can try putting the device in DFU mode, and then try restoring it to its original state.

To do this, completely disconnect your device and then connect it to your computer using a USB cable. Launch iTunes.

If the above methods have not yet solved the problem “iTunes does not recognize the device”, then we offer a solution to help you for free and easily.

What to do if iTunes doesn't see your iPhone or iPad?

iTunes can't read iPhone content? Failed to start your iTunes sync session? iTunes won't sync music? Using , it is possible to fix an error when syncing an iPhone, iPad or iPod touch with iTunes by eliminating iTunes or iPhone Libraries.

Step 1: Download Tenorshare TunesCare and click "Fix iTunes Problems" to solve iTunes Errors on your computer.

Step 2: If iTunes is working normally but takes a long time to load or downloads slowly, you will see the window below. Click "Fix iTunes" and improve speed.

If iTunes is not working normally, you will see the window below. Click "Fix iTunes" and download iTunes drives for repair.

Step 3: After downloading iTunes drives, TunesCar will automatically start fixing iTunes. This recovery process takes less than 2 minutes, please wait a bit.

After the fix, Tenorshare TunesCare ensures that your iTunes program will automatically restart.

As you can see, there is nothing difficult about restoring iTunes functionality. Of course, there are rare exceptions, for example, if the problem lies in the hardware of the devices. In such cases, you can use to transfer data or make backups. Safely and easily protect your data and files.